FAQs

FAQs

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Price Match

  • How does price match work?

    We proudly offer the best pricing on mountain bikes, clothing, parts and accessories in the lower mainland - and we are known for this. However if a competitor has the same item available online and in stock at a lower price we will match that price; and by this we mean the final total price inclusive of all applicable taxes and shipping fees. To request a price match call customer service at 604.939.2447 and we will begin verification, in the meantime proceed through the checkout normally -

    • Add your item to the cart and checkout
    • Once we have received your order we will begin verification
    • Any price difference that we find will be refunded back onto your credit card or to your PayPal account.

    Here are the requirements for a price match -

    • Identical model year, colour and size
    • Retailer is based in Canada

     

     

     

Shipping

  • What Shipping Service Do You Use?

    Standard

    We use Canada Post Expedited Shipping as this is the most cost effective and reliable service for our customers. Tracking is included and the on-time delivery guarantees are as follows -

    Local Vancouver Up to 1 Day
    Regional Up to 3 Days
    National Up to 7 Days

     

    Express

    Another shipping option that is available in your Cart is Canada Post Express which is equally as reliable but much faster. Tracking is included and the on-time delivery guarantees are as follows -

    Local Vancouver Next Day
    Regional Next Day
    National 2 Days

     

  • Why am I Being Charged Extra for Shipping Above $150?

    Free Shipping applies to about 99% of our products with a few exceptions, such as bikes which ship in non-standard boxes and indoor trainers which are quite heavy. In these cases we need to provide a new shipping quote.

International Shipping

  • Do you ship internationally?

    Yes. We offer Canada Post Expedited Parcel Service to the USA. which comes with tracking and a 4 - 7 business day delivery guarantee. This is an excellent and reliable service for orders that are under 30 kg. For larger items such as bikes, we do offer a Flat Rate charge of $250 per bike, with customers responsible for any duties or extra taxes. Please call our customer service hotline at 604.939.2447 to get a quote for your next order. 

Warranty Policy

  • What is your warranty policy?

    This Page is Under Construction.