We do not accept returns or exchanges unless the item you purchased is defective. If you get a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect. You can send or drop off the item you consider defective to: Kinetik Cycles Unit 1A-555 Clarke Road, Coquitlam, BC, V3J 3X4
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.