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Shipping & Returns Policy - Kinetik Cycles

We Ship Fast & Accurately from our Warehouse in Coquitlam, BC.

 

Free Shipping Over $150

Kinetik Cycles offers FREE SHIPPING on all orders over $150. This applies to about 90% of our products except complete bikes, bike frames and trainers.

* Please note: Some of our bike brands are ineligible for Canada or US shipping and available in-store only.
 

Fast & Economical Shipping to the USA

Canada Post Expedited Parcel is our go to service which is ideal for orders under 30 kg. $100 insurance is included as well as tracking. For a limited time we are offering $250 Flat Rate Shipping of all eligible bikes to the U.S. 

* Please note: Customers are responsible for any applicable customs fees, duties or taxes.

 

International Shipping

We offer international shipping outside Canada and the USA at some of the the lowest discounted rates possible. Call anyone on our customer service team and we will get you a price. For bike frames, trainers or other over-sized items, we will need an extra day or two to work out an accurate quote.

 

7-Day Returns Policy

Sometimes shopping online goes off the rails. We totally get it. If you made a mistake and ordered the wrong size or the wrong colour, even the wrong product, not to worry. We offer a 7-Day Return Policy from the date your item was delivered. Here's how we handle returns. First we only accept returns on new, packaged and unused products. Buyers are responsible for paying return shipping fees unless we are at fault. Refunds will be issued back to you in the form of a Store Credit Only less your shipping charges if your order was over $150.

Our Return Shipping address is:

KINETIK CYCLES Attn: Online Returns. Unit 102 - 2560 Barnet Highway, Coquitlam, BC V3H 1W3

Please note products displayed as On Sale, Special Deal, Electronics, Helmets as well as Bicycles are Final Sale and cannot be returned unless the product was defective. Please contact our office at info@KinetikCycles.com to get the process started for your return.

Returns are not accepted on the following products:

  • Nutritional / food products
  • Anything custom assembled such as wheel builds or bike builds based on components you selected.

 

Wrong Item or Defective

If you receive a defective item or the wrong product please call 604.939.2447. It's important that you contact us within seven (7) days of order receipt and give us all the details so we can start the process for your return. We'll generally ship a replacement item as soon as the original item is in transit back to us via our shipping carrier. Alternatively, you can place a new order and send us the return. This mean your order gets processed before we run low on stock and you'll get it faster. Once everything settles you'll receive a store credit for items returned in a new, unused condition.

 

Damaged During Shipping

Boxes sometimes get damaged in transit particularly bulky ones. If this happens and your order was bashed-in call us immediately. We'll need everything documented to file a claim with our shipper and approve your refund. Take pictures with your mobile phone and email them to us, and show us all the paperwork.  Behind the scenes we will work as quickly as we can to send you a brand new product as we want the whole process to be as smooth and as hassle-free as possible.